IT Help Desk Reporting

raylene · 08/06/18

Has anyone created an IT Help Desk in Smartsheet? If so, what kind of reporting are you doing against your data?

Andrée Starå · 08/06/18

Hi Raylene,

Have you seen the template set in the solution center?

Please see the attached link/screenshot.

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant @ Get Done

raylene · 08/06/18

Yes. I actually used the IT helpdesk template and it's live and in place. What I want to know is how other IT'ers are reporting on their data

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