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Home ribbon, open tabs no longer retained across the top but rather in a single 'three dot' drop dow

Hello Fellow Cubicle Warriors,

My Smartsheet interface used to keep tabs across the top ribbon, where the home button is going to the right, of sheets that I recently used. Now it rather stack them up into 1 tab with three dots, in a drop down style, next to my currently open tab.(please see my attached screenshot)

Is there any way to get them to go back across the top?

Thank you in advance, and keep up the fight.

tab ribbon help.jpg

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Andrée Starå

Hi,

I've seen reports of others having issues so I would try to log out/in first and then contact Smartsheet support.

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

bbclw

Thanks for responding Andree.

I have logged out / logged back in, without success on the issue.

I use Chrome, in which it does not work but when I hop over to Internet Explorer it does work so I believe it is a setting within Chrome but have no clue where to look.

I'll keep playing around with settings to see if I can get it to work.

Andrée Starå

Happy to help!

Which version of Chrome are you running? Update if needed and try to disable extensions also.

Best,

Andrée

bbclw

Andree,

I'm current Chrome version and have no extensions.

I did however track it down!

In my chrome settings, at the bottom of page was a 'Advanced' drop down. within 'Content Settings' there is a 'Zoom Level' and Smartsheet was set to 70% there. I undid that and refreshed my screen and now have the tabs back.

To help people further diagnose this for future people you can 'ctrl +/-' from the webpage and it (the tabs) will automatically appear and disappear and it looks like the magic number is anything under 80% it will autoshrink the tabs.

Hope this helps.

Have a great day!

Andrée Starå

Great that you found the solution!

I just reproduced it here. I'll see if I can search for those that had issues and add your solution.

Have a fantastic weekend!

Best,

Andrée

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