Web content and google sheets - instructions don't work out

Rich_Hammond

I've been trying to update a dashboard to include the new Web Content widget since I find managing some data and charts in Google Sheets far easier than in Smartsheet especially when collaborating on the data / file.



I've followed along with the instructions for the Google chart I've created. Publish > Embed > and copy that code.



The result when pasted into the Web Content Widget is just a blank widget. I notice the Embed code includes the <iframe> </iframe> links, and the widget removes those once you hit "OK" in the "Select URL" pop up screen. The result is simply the same code which would have been provided by the "Link" option within Publish on Google Sheets.



I've tested my generated publish code... it is indeed published to the web as I and others can see it without issue. I've included a set of screenshots to show the process and result, file names should be enough to explain what each is showing.



Would appreciate any help as I'm either overlooking something, or stared at it so many times I just can't see the simple mistake at this point.



Thank you.



 

Andrée Starå

Hi Rich,

How did it go? Did you get a solution to your problem?

Best,

Andrée Starå - Workflow Consultant @ Get Done Consulting

Kelsey Hayden

Hello,

Thanks for reaching out! If your Google charts are still not appearing in the dashboard, then you may want to create a support ticket for additional troubleshooting of this issue with our support team.

In the past, we've found that resizing the widget has helped the graphic to appear. To resize the widget, click and drag the lower-right corner of the widget.

Should this not resolve your issue, please submit a case to our Support team to troubleshoot this issue further. We'll work with you, and gather more information to provide next steps.