Notifications including comments

Lachlan SteadLachlan Stead ✭✭✭✭✭
edited 12/09/19 in Using Smartsheet
10/17/18 Edited 12/09/19

Hello,

I am needing the notification that gets sent from a SmartSheet to show the body of the comments. Currently it only shows the comment symbol as below. The other formatting change i would like is to run the row vertical rather than horizontal.

Thanks!

Capture.JPG

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Lachlan,

    You should get the notification with the comments added/updated below the rows. It also depends on if it's one row or many. If it's one row, you will get it vertically.

    For some specific types, you can choose to have it sent in a vertical view (Send Rows).

    I hope this helps you!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Lachlan SteadLachlan Stead ✭✭✭✭✭
    edited 10/17/18

    Thanks for your help Andree but unfortunately neither of your deductions are occurring. The alert sends the row horizontally (they are all one row alerts) and for an alert you can't choose the direction in which it displays. I think the reason for this is that I am using placeholders in the message which seems to effect the way the alert works. Not too worried about the horizontal row display, it is more the fact the the body of comments that aren't showing that is an issue.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    I tried it with placeholders now and it still sends vertically for me. I'm also getting the comments underneath.  (Please see the attached picture)

    What kind of alert/notification are you using?

    Image 2018-10-17 at 9.47.28 em.png

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Lachlan SteadLachlan Stead ✭✭✭✭✭

    Thanks... The place holders you used would have failed! As you can see above it came through exactly how you typed it rather than pulling in the value. Try {{Weekstart}}!

    I got the comments working... it was just due to condition error caused by something i had done so that is sorted. LMK how using the correct placeholder goes?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    They didn't fail. I just copied one and changed it to test.

    Great that you got comments working!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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