unable to access App.smartsheet.com

Jono

Some of my users on the same network as me are unable to access the app.smartsheet.com site. When they go to the site it says site is not available. As if the DNS is not resolving or the server is off. I have tried to move these user to a 3G network with no firewall or ports blocked and they recieve the same error. Not sure what is causing the issue. I have logged a case with support. 

Safal Adhikari

Hi Jono,

It sounds like you are experiencing a DNS error. To troubleshoot, I suggest starting by flush local DNS Cache. More instructions are in the help article:

Flush DNS Cache: https://help.smartsheet.com/articles/2478896-404-not-found-error-log-in-to-smartsheet

And, have your IT team add "smartsheet.com" to their bypass proxy list. The following article has more information on it. 

Access Issues: https://help.smartsheet.com/articles/1193198-troubleshooting-guide#access

If those suggestions don't resolve the issue, you can create a support ticket through our get help form: www.smartsheet.com/gethelp to troubleshoot further. It sounds like you have already logged a case with support. 

Jono

Good day Safai,

 

Thank you, I have tried this also tried using varies other ISPs just in case it is a ISP issue 

 

Thank you