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Select SmartSheet Alerts not sending

Hi there,

I am setting up 3 alerts for a sheet:

1) When a new row is added (via a Form)

2) When an "Approved" column is checked

3) When a "Done" column is checked

The first alert sends an email. However, I am having trouble with the last 2. Email alerts are not being sent for some reason. For testing purposes, I currently have all of the alerts set up for my email address and I am only receiving the first alert when a new row is added.

Any ideas or assistance would be greatly appreciated.

Thank you!

Jenn

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Comments

Andrée Starå

Hi Jennifer,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? That would make it easier to help. (share too, andree@getdone.se)

Happy New Year!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Jennifer E

Screenshots attached. Thanks!

SS Alerts.PNG

Web Change Sheet.PNG

Andrée Starå

Happy to help!

It looks like it should work. Try disabling the alerts and enable them again and see if that works.

I'd be happy to take a look otherwise. The easiest way is if you share the sheet with me, but if that isn't an option, you could add some more screenshots of the specific settings for the alerts.

Best,

Andrée

Paul Newcome

Have you tried splitting the Done/Approved alert up into two separate alerts? May help narrow down exactly where the issue is.

Jennifer E

Thanks everyone,

One of our internal team members was able to figure it out. Apparently, the alert needed to set up as "When a row is added or changed" rather than just "When a row is changed". It doesn't really make sense and is not intuitive, but it seems to work now.

Andrée Starå

Happy to help!

Great to hear that you solved it.

Have a fantastic weekend!

Best,

Andrée

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