Can't add jpg as attachment, doc and pdfs work fine

JF

It's rather odd. We can't upload jpg from our location however, our external contractors were able to upload the exact file.

 

We are able to upload pdf or doc(x). I note that there was a similar situation in 2017 but that was attributed to AWS S3 services.

 

Is anyone else experiencing similar issues?

Andrée Starå

Hi,

Odd indeed. Is it thru mobile or on a computer? Do you get an error message or what happens when you try uploading?

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? That would make it easier to help. (share too, andree@getdone.se)

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Alison

Hi there JF,

 

This sounds like it may be a firewall problem, especially since your external contractors are able to upload without problem!

 

If you'd like a list of domains to whitelist to help you avoid this problem, my best recommendation would be to reach out to our Support team to request them!

 

You can do this via this link: https://help.smartsheet.com/contact

 

Alison