Welcome to the Smartsheet Forum Archives


The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Can't edit recurrence in scheduled attachment deliveries.

JLC
JLC ✭✭✭✭✭✭
edited 12/09/19 in Archived 2016 Posts

Hi all, I have a report I've built that sends to my leader bi-weekly using the Send as Attachment > Delivery: Schedule to send later or on a recurring basis feature. Now, when I navigate to the message at Sent to > (my leader) > Edit Recurrence / Delete these selections are greyed out. Not moments ago I was able to open them up, then received an error when saving my changes. 

Any suggestions on what could be happening?

Tags:
· Share on FacebookShare on Twitter

Comments

  • JLC
    JLC ✭✭✭✭✭✭

    Should add: the "Edit Recurrence" and "Delete" selections are greyed out for ALL sheets and reports, not just the one in question. Thanks for your help!

    · Share on FacebookShare on Twitter
  • Travis
    Travis Employee

    Hi Jaye, thanks for posting! Your best bet for this is to contact the Support team who can look into your account and troubleshoot the issue. Email them at support@smartsheet.com with screenshots of the issue and specific sheet names and the time/date that this started. 

     

    I will follow up with the Support team to make sure you get a quick response!  

    · Share on FacebookShare on Twitter
  • JLC
    JLC ✭✭✭✭✭✭

    Thanks Travis, just e-mailed!

    · Share on FacebookShare on Twitter
This discussion has been closed.

Categories