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Can't edit recurrence in scheduled attachment deliveries.
Hi all, I have a report I've built that sends to my leader bi-weekly using the Send as Attachment > Delivery: Schedule to send later or on a recurring basis feature. Now, when I navigate to the message at Sent to > (my leader) > Edit Recurrence / Delete these selections are greyed out. Not moments ago I was able to open them up, then received an error when saving my changes.
Any suggestions on what could be happening?
Comments
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Should add: the "Edit Recurrence" and "Delete" selections are greyed out for ALL sheets and reports, not just the one in question. Thanks for your help!
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Hi Jaye, thanks for posting! Your best bet for this is to contact the Support team who can look into your account and troubleshoot the issue. Email them at support@smartsheet.com with screenshots of the issue and specific sheet names and the time/date that this started.
I will follow up with the Support team to make sure you get a quick response!
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Thanks Travis, just e-mailed!
