Alerts/Notification Question

Nicole Hodges
Nicole Hodges ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Is there a way to receive seperate notifications when a row is added or changed?

It seems like they come in batches via email but I only would like to see one (line) per email.

Attached is a snippet of what I am getting. As you can see, it shows TWO lines when I only want to see ONE at a time.



  • Isaac Jose
    Isaac Jose Employee


    Thanks for your post! It sounds like you'd like to receive a separate email for every row that is updated. There isn't a specific setting for this, but it may be achievable through the use of Placeholders in the custom message set in the alerts rule editor. Information about Placeholders can be found here:

    Placeholders will take text from one of the columns in your sheet and amend it to the email subject or body. If you use the Primary Column or another Unique Identifier column for this, separate emails will be generated because each row will require the placeholder to enter different text in the custom message. With placeholders, you'll only receive multiple rows in a single email if all of the rows have the same value in the column used for placeholder text.

    I hope this helps!

    Isaac J

    Smartsheet Support