Can't import large files

Greg Hodgson

I am trying to import a zip file (28mb) and a pdf (50mb). The upload gets to about 90% then just disappears and doesn't attach. Have tried both Firefox and Edge browsers. My sheet storage is only at 2 of 50gb available. Any ideas?

Travis

Hi Greg,

 

Smartsheet supports attachments up to 250MB so your file sizes are well within the allowed range.

 

Are you using a stable high speed internet connection?

 

A couple things to try to narrow down a possible source of the issue:

-If you are using wifi, try switching to a wired connection

-Try using a different internet connections, such as your home network

-If another internet connection does not work, try using a different computer

-Both Firefox and Edge should work but another test would be to try Chrome

Greg Hodgson

Ok i have tried different network, wired connection, different computer, Chrome....still the same thing, uploads to near completion but doesn't attach. Smaller files work fine. Any other ideas?

Travis

Thanks for testing that! I think the best option at this point will be for your to email the Support team who can dig a little deeper into this issue for you. Their email address is support@smartsheet.com. Let them know the steps you have already taken to troubleshoot.

 

I will follow up with them to make sure you get taken care of! 

Greg Hodgson

will do thanks!