Smartsheet down?

Angie Hatfield

We are having issues with pages loading and submitting forms. The following message is returned. I emailed support. Anyone else having issues?

 

This page isn’t working

app.smartsheet.com didn’t send any data.

ERR_EMPTY_RESPONSE

Brian W

Yes, we are also unable to access our sheets.

Andrée Starå

Hi,

Seems to be a known issue at the moment. 

From status.smartsheet.com

We are currently investigating an issue with the application loading. Customer may be seeing errors loading the application.

Posted 9 minutes ago. Feb 04, 2019 - 11:15PST

This incident affects: Smartsheet Application (Mobile/API, Web Application).

Best,

Andrée

Allison_S

Andree, 

Thank you for posting this information. We too are experiencing trouble loading our Smartsheet pages. Hopefully they will fix it soon! 

Allison

JLC

Yes, known issue. I think it was under 10min from my team first experiencing issues to the Smartsheet status page being updated - not too bad!

Shaine Greenwood

UPDATE: We've released a "post-mortem" report on the cause of these issues that we've recently resolved—you can find it here. 

Hi Everyone—

Please check out our Status Page for the latest information on this event:

https://status.smartsheet.com/

The mobile apps and API are still fully functional at this time.

Thanks for your patience as we work to resolve this issue!

Andrée Starå

Happy to help!

Best,

Andrée

Gwyneth C

This has been resolved. Again, we appreciate your patience as we worked to resolve the issue. As a reminder, you can always check system status here: https://status.smartsheet.com/

 

*** Update ***

Some reports of this issue persist. Please refer to the Status page for the latest.

Angie Hatfield

Thank you!

Just Jean

01/21/2020

Tuesday's Smartsheet Issues:

(1) Smartsheet does not load.

(2) If it does load, it takes about 5 minutes to appear and then will not load reports.

(3) Password reset creates an endless loop (ohhh that wonderful Captcha), so user can never get into Smartsheet.

(4) Cannot run a business this way folks!

Andrée Starå

Hi Jean,

@Just Jean

Re. Smartsheet doesn't load/slow.

I haven't had any issues and haven't heard anything from my clients. Do you have the same issue on another computer or mobile?

I checked the status page and nothing is reported there.

https://status.smartsheet.com/

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Just Jean

The issued was solved. The user must type the reset URL into the browser...no copy/paste or click within email. Thank you Smartsheet Help for resolving this.

Andrée Starå

@Just Jean,

Glad you got it working!

meetranjith

are any of you having trouble accessing your smart sheets now .. I am having a lot of issues with dashboard and sheets missing

Andrée Starå

Hi @ranjith.kumar110486

Yes, it seems like there is an issue at the moment.

https://status.smartsheet.com/

Smartsheet Intermittently Unavailable

Subscribe

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes. 

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!