Has anyone created a Dashboard that links to a Help Desk SmartSheet?
I'd like to be able to have a Dashboard that shows users the status of all tickets submitted, so that multiple tickets aren't submitted for the same issue.
You could create a report with all the current open tickets, and then display it on the dashboard. With a link to the Form to submit a ticket.
If you have access to the Solution Center, there is an IT Requests and Ticketing Template set.
Hope that helps!
Have a fantastic week!
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
That template set was exactly what I was looking for.
Happy to help!
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