Help Desk Dashboard

hcosta52671

Has anyone created a Dashboard that links to a Help Desk SmartSheet?

I'd like to be able to have a Dashboard that shows users the status of all tickets submitted, so that multiple tickets aren't submitted for the same issue.

Mike Wilday

You could create a report with all the current open tickets, and then display it on the dashboard. With a link to the Form to submit a ticket. 

Andrée Starå

Hi,

If you have access to the Solution Center, there is an IT Requests and Ticketing Template set.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

hcosta52671

Thank you!

That template set was exactly what I was looking for.

Andrée Starå

Great!

Happy to help!

Best,

Andrée