Slack Connection went down

Hi,

We have both email and Slack notifications set up to notify project managers when creative requests come in. Last Thursday I renamed the Slack channel, and the PMs stopped receiving notifications through Slack. I received an error message stating the rule was invalid, so I updated to connect with the new Slack channel name, thinking this would resolve the issue. Unfortunately it hasn't. Any idea what might be happening and how I can solve?

Thank you.

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Andrée Starå

Hi Whitney,

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? That would make it easier to help. (share too, andree@getdone.se)

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Alejandra

Hi Whitney,

I see you submitted a support ticket regarding this issue. Based on what I found, it sounds like your alert wasn't being sent after you renamed the Slack channel, but the issue was resolved once you re-enabled the alert.

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