Terminating a Team account

We have a Team account but no longer need to use Smartsheet. I've received a reminder that we will be receiving a renewal invoice in the next couple of weeks. I tried to follow the instructions in the help files to cancel the account via the Plan and Billing Info section of our account page, but there is no option appearing to cancel the account. See screenshot. I sent an email but had no response.

Any suggestions?

Find more posts tagged with

Account and User Management

Comments

Andrée Starå

Hi Krishna,

Are you the System Admin of the account? (see below for more info)

Who Can Perform These Actions

To perform the actions described in this article, you must be logged as one of the following user types:

For an Individual plan (formerly known as Basic) or for a legacy Advanced plan, you must be the licensed owner of the account.
For a Business or Enterprise plan (or for a legacy Team Plan) you must be a System Admin.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

krishna

Yes I am sys admin.

Andrée Starå

Ok.

Which payment method are you using?

Best,

Andrée

krishna

Invoice

Andrée Starå

That's weird!

Have you heard anything from Smartsheet?

Best,

Andrée

Sign in to join the conversation!

Quick Links

Trending discussions

Showing "stacked" data / Statuses of items by swimlane
I have multiple items that each have their own statuses and that roll up to "workstreams" or swimlanes. On the dashboard, I would like to show the progress of the items by swimlane without breaking it out into separate widgets for each. This would ideally be a stacked bar where each bar represented the Items and was broken…
How to Share Single Workspace Folder?
I have a workspace that I created with two subfolders. A user needs to have access to only one of them but when I have that folder selected, I can only share the entire workspace with them. Is there a secret way that I can share the parent folder and ensure that any new files created will be shared with the same people? I…
I have a Pro plan but I cannot create ANY reports
I have a Pro plan but I cannot create ANY reports. The system does not allow me to choose a folder, and consequently a sheet to create a row report and suggests an upgrade to Business or Enterprise. I'm quite new to Smartsheet and feel a bit disappointed with this limitation, or maybe I'm just doing something wrong. Alberto