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Unable to delete old data
Hi My Smartsheet Business account was inactive for 3-4 months; but now when it's active again, I do not have the permission to delete my old data (I tried deleting a single item like a sheet but it didn't work). Some facts: All the old data was created by me only. There is no other person in my Smartsheet account. I never…
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Seat type report - what is an "edit"?
Hi all, I ran our Seat Type report as part of the true up, and I noticed that a single user has made almost 550,000 edits in Smartsheet in the past 365 days. This is not a power user, the user account doesn't create items. I have 3 other outliers in the 10,000-20,000 range. So now I'm curious, what constitutes an edit in…
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Help Needed: Allow Employees to Edit Sheets Without Paid Licenses
Hi everyone, I have a Business Smartsheet account, and I recently noticed that all my employees are now listed as “Viewers” in Seat Management. As a result, they cannot edit their tasks, even though the sheets themselves grant them edit permissions. My goal is for them to use Smartsheet without paid licenses—essentially as…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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Is the SmartSheet Support Portal and AI Assistant working correctly?
Wondering if the AI assistant is meant to be working or if it's an experimental feature? I spoken with the ChatBot and I thought that it would go ahead and create a ticket and have someone call me back to investigate an issue with User, Seat, Group Management. After 2 hours I realised that there weren't any tickets…
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User Types for Update Requests/Forms
Hi there! Our Account Manager today informed us that users would need to be paid members to receive and complete Update Requests going forward. I can't imagine that Form users would need to be members, but I don't know how that differs from Update Requests, since neither requires access to the underlying sheet. Is it…
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Changing single asset access on new membership model
Hi there - We recently transferred over to the new membership model. In the past, I could change a user's access on a single item in a workspace without changing the workspace permissions. For example, a user could be an Editor on a report but overall have Viewer access to the workspace. However, now I am finding that I…
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Managing Premium Apps
We should be able to manage Premium App permissions through UAP or to adjust what the default is for each app as new users are automatically added.
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Add users error "Business Rule Violation"
Hello, I am in the process of adding several users to our Enterprise account. The first 2 went fine. I cannot add the third individual. I get an error that says "Business Rule Violation", I have tried multiple times. I cannot see that this person is already a user. Any answers? Thanks
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I shared my sheets from personal account to my business account and now they won't un-link
Hi, I'm hoping someone has done the same thing and can help me figure out what to do :) When I joined my current company, they did not use SmartSheet. I have my own personal Smartsheet account, that is linked to my email address, and I pay for it annually. I have templates and dashboards created and I started creating some…
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How to transfer a sheet from an Owner who no longer exists
We have an account in SmartSheets that owns sheets as an Owner. However, the user does not show up in our users list, so we cannot delete. To further explain: As part of a new business acquisition, sheets were moved by Business A to new Business B using this account. Once all sheets were transferred, the Business A account…
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Sheet Access report
Hello. Me and my team are doing an audit of users who have access to edit items in our account and one of the reports we're using is the Sheet Access report under the User Management section of the Admin Center. However, we're running into some weird things. When we dig into the Sheet Access report, we sometimes notice…
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What happens to user access when an account is deleted?
We have slowly been reducing our usage of Smartsheet since the changes in the billing. We may be able to delete our account completely in the next year. Does anyone know if the users in our account will lose access to sheets on other accounts if we were to delete our account?
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Please reinstate the email notification when a user accepts an invite.
Previously, all SysAdmins would receive an email notification when a user accepted an invite to the plan. Currently, the notification goes to the "Main Contact" noted in Account Administration. In our case, the Main Contact does not create user accounts, so it doesn't make sense to send to only them. Can you reinstate the…
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Add "Assets Owned" data back to User report
There used to be a column called "Sheets (Owned)" on the user report. This data was extremely helpful for managing users and memberships. Unfortunately, it has since been removed an replaced with "Sheets (Created)". This datapoint is not as valuable because users can transfer their created content to other users. Please…
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Add Premium Application Control to Add User in the True Up Page
The new way to add users via True Up page does not contain options for Premium Applications. Please add this functionality before Nov 6th. Having to navigate back to the User Role page to deselect apps defeats the purpose of the 'one unified view'.
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Taking the gloves off - Smartsheet customer service sucks especially with USM
I'm EXTREMELY annoyed by Smartsheet customer support as it comes across as incompetent and does not actually address my issue. So, I'm posting it here to get attention. I currently have 3 licenses on a business plan on the non-USM model. I received the 45 day notice, but that Smartsheet wants to charge for 4 licenses. I…
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Stopping current users from automatically adding new users to Smartsheet
Hi all, Currently on a business plan. How do I stop current users from sharing sheets with other users who have not been officially onboarded into the system by admin? This is driving up our license count and I am trying to stop this from happening. Is this even possible or is it one of Smartsheet's "quirks" (this is…
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Relation compte .eu / .com
Bonjour, J'ai un compte .eu et je souhaite communiquer et partager avec mon client qui est en .com. Je n'ai pas la possibilité d'ouvrir ces sheets avec mon compte … Est-ce qu'il y a une solution ? Sinon, est-il possible de basculer mon compte .eu en .com sans perdre l'intégralité de mes sheets, automatisation, mise en…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…