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Managing Premium Apps
We should be able to manage Premium App permissions through UAP or to adjust what the default is for each app as new users are automatically added.
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Add users error "Business Rule Violation"
Hello, I am in the process of adding several users to our Enterprise account. The first 2 went fine. I cannot add the third individual. I get an error that says "Business Rule Violation", I have tried multiple times. I cannot see that this person is already a user. Any answers? Thanks
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I shared my sheets from personal account to my business account and now they won't un-link
Hi, I'm hoping someone has done the same thing and can help me figure out what to do :) When I joined my current company, they did not use SmartSheet. I have my own personal Smartsheet account, that is linked to my email address, and I pay for it annually. I have templates and dashboards created and I started creating some…
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How to transfer a sheet from an Owner who no longer exists
We have an account in SmartSheets that owns sheets as an Owner. However, the user does not show up in our users list, so we cannot delete. To further explain: As part of a new business acquisition, sheets were moved by Business A to new Business B using this account. Once all sheets were transferred, the Business A account…
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Sheet Access report
Hello. Me and my team are doing an audit of users who have access to edit items in our account and one of the reports we're using is the Sheet Access report under the User Management section of the Admin Center. However, we're running into some weird things. When we dig into the Sheet Access report, we sometimes notice…
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What happens to user access when an account is deleted?
We have slowly been reducing our usage of Smartsheet since the changes in the billing. We may be able to delete our account completely in the next year. Does anyone know if the users in our account will lose access to sheets on other accounts if we were to delete our account?
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Please reinstate the email notification when a user accepts an invite.
Previously, all SysAdmins would receive an email notification when a user accepted an invite to the plan. Currently, the notification goes to the "Main Contact" noted in Account Administration. In our case, the Main Contact does not create user accounts, so it doesn't make sense to send to only them. Can you reinstate the…
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Add "Assets Owned" data back to User report
There used to be a column called "Sheets (Owned)" on the user report. This data was extremely helpful for managing users and memberships. Unfortunately, it has since been removed an replaced with "Sheets (Created)". This datapoint is not as valuable because users can transfer their created content to other users. Please…
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Add Premium Application Control to Add User in the True Up Page
The new way to add users via True Up page does not contain options for Premium Applications. Please add this functionality before Nov 6th. Having to navigate back to the User Role page to deselect apps defeats the purpose of the 'one unified view'.
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Taking the gloves off - Smartsheet customer service sucks especially with USM
I'm EXTREMELY annoyed by Smartsheet customer support as it comes across as incompetent and does not actually address my issue. So, I'm posting it here to get attention. I currently have 3 licenses on a business plan on the non-USM model. I received the 45 day notice, but that Smartsheet wants to charge for 4 licenses. I…
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Stopping current users from automatically adding new users to Smartsheet
Hi all, Currently on a business plan. How do I stop current users from sharing sheets with other users who have not been officially onboarded into the system by admin? This is driving up our license count and I am trying to stop this from happening. Is this even possible or is it one of Smartsheet's "quirks" (this is…
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Relation compte .eu / .com
Bonjour, J'ai un compte .eu et je souhaite communiquer et partager avec mon client qui est en .com. Je n'ai pas la possibilité d'ouvrir ces sheets avec mon compte … Est-ce qu'il y a une solution ? Sinon, est-il possible de basculer mon compte .eu en .com sans perdre l'intégralité de mes sheets, automatisation, mise en…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Is there a way to bypass setting up a trial when setting up a new account?
Help! Does anyone happen to know whether there is a way to bypass a trial when setting up an account? I am sure you used to be able to skip past this step - I only want my users to have free collaborator accounts and not have the extra features available when setting up a trial.
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User Type options for USM Users who already had a provisional period
I'm sure everyone here who have transitioned or about to transition to USM know the model has not been thoroughly thought through and has significant loopholes. We will be converting in October (YIKES!). Can someone who has used the USM True-up page help me answer a scenario question? Scenario: If a user was downgraded to…
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full license of Smartsheet issue
If haven't received an invite to access full license of Smartsheet despite my organization having paid for a license.
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Request for Advanced Confidentiality Controls in Sheet Sharing
As someone who works with confidential information stored as attachments within a sheet, I may need to share the sheet with others while strictly controlling access to attachments. Ideally, viewers should be able to see the sheet content but should not be able to take screenshots, download, or save any of the attached…
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Account "report" on forms usage
I need to know how many sheets have one or more forms associated with them in my account. I wish Smartsheet enabled you to generate better and more reports of account usage, generally. See box.com for an example of good admin capabilities. I'm often wanting to find statistics on our account usage for our leadership, and…
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Refresh Rate of Data in Admin Center Reports
I am in my first reconciliation period under the new USM. Per your recommendation, I am using the Seat Type Report and Sheet Access Report to see the activity of my users and to determine who needs to be a Member, and who should be a Viewer. The Reconciliation period is 30 days, yet the reports don't pull live data and…
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Users Removed from a Smartsheet Account but in a Company Created Distribution Lists Shared to Assets
I know Distribution Lists (DL) are discouraged and we continue to try to prevent users from using them, but there is no way to best manage this. We are currently on the legacy subscription plan but preparing to convert to USM so cleaning up our user lists REMOVING inactive and termed employees through the Admin Center:…