Hi,
I send attachments from Smartsheet and my recipients received it in their 'spam folder'.
How can we troubleshoot this issue?
Thanks!
Hello,
I'd recommend checking the spam filter settings to see if there is anything causing these emails to be routed to the junk folder.
If the client spam filter is not the issue, have the recipients reach out to their IT department and have them add the smartsheet.com domain to their mail server whitelist to ensure their organization can receive emails from Smartsheet.
The following relays can also be added to your organization's trusted sender list:
ord.relay.smartsheet.com
iad.relay.smartsheet.com
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