Hi,
I send attachments from Smartsheet and my recipients received it in their 'spam folder'.
How can we troubleshoot this issue?
Thanks!
Hello,
I'd recommend checking the spam filter settings to see if there is anything causing these emails to be routed to the junk folder.
If the client spam filter is not the issue, have the recipients reach out to their IT department and have them add the smartsheet.com domain to their mail server whitelist to ensure their organization can receive emails from Smartsheet.
The following relays can also be added to your organization's trusted sender list:
ord.relay.smartsheet.com
iad.relay.smartsheet.com
Is it possible to display both the planned and actual duration for a single task on a Smartsheet Gantt chart? I would like the Gantt bar to show the planned duration (e.g., in blue) based on a Planned End Date column, and then show the actual duration (e.g., in green) based on an Actual End Date column. Can the Gantt view…
I noticed in the Board View tags are grey by default but in the how to videos, in the Board View some of the tags are colorful. I'd like to leverage that same functionality as I'm building a research repository with many different types of research in it and a visual cue would be lovely. Can anyone assist? I attached a…
We want to know if it is possible to send request for update in one email, but with multiple rows at the same time. For example, staff A has 4 open referrals, I want to send one request for update automatically to them where they will receive only one email without having to overload them daily with all the open referrals…