Exporting/Importing Google Sheets Not Working

HSM

Hi,

Exporting to Google Sheets has not been working for about a week. There is no error message, but the dialogue box that pops up no longer has the "open Google Sheets" button and nothing actually gets exported.

While trying to investigate the problem, I tried importing from Google Sheets and got the error message, "API developer key is invalid".

I'm guessing there is nothing I can do about this other than wait for it to be fixed?

 

Thanks.

Andrée Starå

Hi,

I tried on both Chrome and Safari, and you're correct, it doesn't work.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

HSM

Thank you. I will do that.

Andrée Starå

Happy to help!

Best,

Andrée

Alejandra

Hello,

Our team has identified a bug that causes items exported to Google Sheets to appear as Excel files. Although we don't have an ETA for when this will be fixed, our Development and Operations teams are committed to resolving this issue as soon as possible. 

In the mean time, you could consider opening the Excel file that was exported to Google Sheets and then choosing to open with Google Sheets.

Andrée Starå

Hi Alejandra,

Unfortunately, that's not the issue I and OP are having. When I try to export to a Google Sheet, it shows the dialog, and it shows that it's successful but nothing happens and nothing is downloaded or added to Google Drive.

Hope that helps!

Best,

Andrée

SueMo

I am having the same issues like those mentioned above. Was this problem reconciled?

Thank you,

Susan