Welcome!

Email already exists

I'm trying to add a new user, it says that the email is already attached to my account but I can't find it in the users' list.

Any idea ?

you probably added the user as a personal contact instead of an account one. That is a mistake I have made many times before.

I checked, that's not the case.

Hi,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

It may also be that the user has already another account (sometimes established when opening a free trial account).

As the user to delete his account and try again.

See the option here to use a 3 email approach (method 1) to remove your email and then link it to the account you want it on.

authenticator help
I tried to sign into my Smartsheet portal it asked for an authenticator code. I don’t have one and I can’t find the QR code to authenticator to my own Microsoft authenticator app. Can anyone help me?
Able to send only one row at a time?
Hello. I need to send a sheet to multiple different people and I want them to only be able to interact with their specific row. Is this possible? eg: 10 rows(person A, comment) I want Row 1 to go to person A and for them to only see their row and only comment in their specific section, Row 2 → person B, etc, etc. Any help…
How to populate valid resource rates from a source table, for each week of a project.
I have a Resource Table with… Resource ID Name DailyRate ValidFrom R01 Resource X $1,500 3/8/25 R01 Resource X $2,000 9/1/25 R01 Resource X $2,200 9/31/25 I also have a Week by Resource Table with… WeekID ResourceID WCDate ValidRatePerWeek W01 R01 3/2/25 auto-pop $1,500 W02 to W26 R01 All the dates for W02 to W26 auto-pop…