Sign in to join the conversation:
hi
I'm trying to add a new user, it says that the email is already attached to my account but I can't find it in the users' list.
Any idea ?
you probably added the user as a personal contact instead of an account one. That is a mistake I have made many times before.
I checked, that's not the case.
Hi,
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
It may also be that the user has already another account (sometimes established when opening a free trial account).
As the user to delete his account and try again.
See the option here to use a 3 email approach (method 1) to remove your email and then link it to the account you want it on.
https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account?source=apphelpicon#Cant_Add_Error
We want to implement single-sign-on at work and have received approval. However, our IT department wants all external partners to have/use Mayo credentials to log into Smartsheet. Not all of our external partners ever set foot on our campus and don't have our company credentials. I have a couple of questions. Has any other…
I can create a Chart in Dashboard from sheet well but from Report is not working now. I just try with simple Report (just contain 2 column Primary and Number) but cannot make the chart. Is there any changes recently right, because I haven't worked with Smartsheet dashboard for a long time and I remembered that I could do…
Cant find this anywhere
