automation is not working

jackie_t23

my daily reports didn't send.

 

i have a release report scheduled daily to send to certain people 2x a day

 

Friday it worked - today it doesn't

 

something different after the update from Saturday?

Annie Sirois

I'm having the same issue with automatic notifications not working since the system update. I tried refreshing, adding/removing new columns, modifying existing columns, etc. - still not sending notifications.

KevinL

I'm also having the same automatic notification issues.  following closely.  I also noticed some testing I did on 4/15 did show notifications in the Smartsheet window but I never received the email on them.  

DeLeah Vogt

We are not receiving notifications at all since Friday.  Also, all "Send update requests" are not working.  How do we escalate this as an issue?

Andrée Starå

Hi all,

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 

Apr 15, 10:51 PDT

Check https://status.smartsheet.com/ for up-to-date information.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

DeLeah Vogt

Thanks for the update, Andre'e.

When you say a fix has been implemented does that mean we should be receiving our notifications and alerts now?  I just tested on my end and this functionality is not working for our account users yet.

Kind regards,

DeLeah Vogt

 

 

 

 

Anelise Wilhelm

Same here, still not receiving any emails from Smartsheets alerts and notifications.

Andrée Starå

Happy to help!

I think it will take a little while until everything is back to normal and all systems are caught up.

Best,

Andrée

Mike Wilday

I recommend signing up for auto-updates at status.smartsheet.com. That way you'll know when things are not working as they're supposed to. 

Anelise Wilhelm

Notifications came through over night. Yay!  

Shaine Greenwood

Hello—

We were experiencing an issue with Automated Workflows which may have caused your workflows to be delayed, not send, or for you to receive an email stating that your workflow rule was disabled.

For details on this issue, and for you to subscribe to receive Status updates on Smartsheet services, subscribe to notifications from our Status page: https://status.smartsheet.com/

gmills

Hi, I'm experiencing the same automation issues as described above. I created the "alert someone" notifications on 9/30. They sent correctly on 10/1 but did not send at all on 10/2 and 10/3.

Andrée Starå

Hi,

What kind of automation is it and how does it trigger?

Can you describe your process in more detail and maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD