Notifications are not working

Anelise Wilhelm

We are not receiving any emails from our Smartsheets today.

Andrée Starå

Hi Anelise,

Smartsheet is having issues at the moment. 

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 

Apr 15, 10:51 PDT

Check https://status.smartsheet.com/ for up-to-date information.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Shaine Greenwood

Hello—

We were experiencing an issue with Automated Workflows which may have caused your workflows to be delayed, not send, or for you to receive an email stating that your workflow rule was disabled.

For details on this issue, and for you to subscribe to receive Status updates on Smartsheet services, subscribe to notifications from our Status page: https://status.smartsheet.com/

Dan Kriegel

I am having this same issue currently. Settings set to notify via email when trigger is reached, but emails not sending to myself (owner) or anyone on the workflow

Dan Kriegel

The only notifications are within the Smartsheet itself

Andrée Starå

Hi @Dan Kriegel

Have it worked for you before?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

@Dan Kriegel

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)