Pivot tables

Elda

I am trying to transfer pivot tables to another owner but I receive a message "Error! user not found. The new user needs to be shared to the source/report as an Admin in Smartsheet" and the action is not complete. Can you please advise? not sure how I can grant the admin title on the pivots.

sean59916

Hi Elda - 

It's referring to the underlying sheets that the pivot table is created from.

 

Regards, 

Sean

Jaclynayn

What if the user is already shared to the source report as an admin and I still get this error message?

ak001

I am having the same issue; Please advise; The user is an admin of the whole workspace from where the input data is coming from.

Genevieve P.

Hi @ak001

Can you confirm if the user is also an Admin of the Pivot sheet and that they have a License? If so, I would recommend contacting Support with this information so they can troubleshoot with you in a private channel where you can share the email address.

Cheers,

Genevieve