Notifications or Alerts based on Conditions

Sinema ✭✭
edited 12/09/19 in Smartsheet Basics

The more and more I use Smartsheet the more I am becoming disappointed with the lack of features for something that has been around as long as it has.

We recently chose to use Smartsheet and as long as we keep it very basic, Smartsheet is a "good" tool.  I tried to use it for some basic excel things this weekend and almost threw my computer out the window.

I am trying to see if Smartsheet can do the following;

I want to setup a type of ticket tracking system in which it's broken down by time periods.

If a ticket is created on a specific day and is not closed within 3 days it sends an alert or notification to certain people, if the ticket is not closed by 7 days it sends alerts or notifications to certain people, and if it is not closed by day 14 etc..

I'm thinking this is out of the scope of what Smartsheet can do, if it's not then I would love to hear more.

I'm just starting to think that Smartsheet is great for very basic stuff but nothing very flexible. It's a great supplimentary tool.