Errors in CSV User Upload
![ToddW](https://us.v-cdn.net/6031209/uploads/defaultavatar/nWRMFRX6I99I6.jpg)
Hello,
I just completed a user import from a CSV file. The first names and emails are fine, but the last names have several diamonds with question marks in them. How can I edit the users name? I right click and go to edit user but I'm not able to make any changes.
Thanks!
Comments
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Hi Todd,
You can't edit the names until the users are active. You could maybe delete them and add again?
Would that work?
Have a fantastic day!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks for the reply! I did delete and go back to the CSV file and found some hidden characters. I deleted those and reimported but had the same issue again.
I then recreated the CSV file from scratch and reimported and the characters are still there. It seems like Smartsheet is remembering the deleted user.
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Happy to help!
Are there any special characters in the names? Like ÅÄÖ and similar?
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Best,
Andrée
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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