Automated emails for reports not working properly

ChuckS

We have 2 automated reports for scheduling that have been sending to our SmartSheet groups via email each day however over the last two days these reports have stopped working. To monitor I added myself to the list yesterday and still this did not send. I did not see any reported outages. I made a small change to the job this morning but wanted to report the issue.

Thank you,

Andrée Starå

Hi Chuck,

There was an issue yesterday, but it should be resolved now, but maybe there might be a little delay still.

Send Sheet as Attachment Email Delays

https://status.smartsheet.com/incidents/jg61mz9lwt49

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 



Jun 26, 16:20 PDT

Update - We are continuing to investigate and will provide another update in 30 minutes. 



Jun 26, 16:06 PDT

Update - We are continuing to investigate and will provide another update in 30 minutes. 



Jun 26, 15:37 PDT

Investigating - We are aware of delays in receiving app-generated emails when a sheet is sent as an attachment. We are investigating and will provide an update within the next 30 minutes. 



Jun 26, 15:03 PDT

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

ChuckS

Thank you for letting me know.

I set up a testing group this morning with 2 of my own emails and will continue monitoring. should be on its way as the job was set to run at 9AM eastern.

 It seems send fine if I am sending directly to someone, but the group send is where I am seeing issues at the moment.

Andrée Starå

Happy to help! 

Have a fantastic weekend!

ChuckS

Issue has been resolved as the auto emailed reports went out as scheduled last night. Thank you SmartSheet Team.

 

Andrée Starå

Excellent!