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Automated emails for reports not working properly

We have 2 automated reports for scheduling that have been sending to our SmartSheet groups via email each day however over the last two days these reports have stopped working. To monitor I added myself to the list yesterday and still this did not send. I did not see any reported outages. I made a small change to the job this morning but wanted to report the issue.

Thank you,

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Andrée Starå

Hi Chuck,

There was an issue yesterday, but it should be resolved now, but maybe there might be a little delay still.

Send Sheet as Attachment Email Delays

https://status.smartsheet.com/incidents/jg61mz9lwt49

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Jun 26, 16:20 PDT

Update - We are continuing to investigate and will provide another update in 30 minutes.

Jun 26, 16:06 PDT

Update - We are continuing to investigate and will provide another update in 30 minutes.

Jun 26, 15:37 PDT

Investigating - We are aware of delays in receiving app-generated emails when a sheet is sent as an attachment. We are investigating and will provide an update within the next 30 minutes.

Jun 26, 15:03 PDT

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

ChuckS

Thank you for letting me know.

I set up a testing group this morning with 2 of my own emails and will continue monitoring. should be on its way as the job was set to run at 9AM eastern.

It seems send fine if I am sending directly to someone, but the group send is where I am seeing issues at the moment.

Andrée Starå

Happy to help!

Have a fantastic weekend!

ChuckS

Issue has been resolved as the auto emailed reports went out as scheduled last night. Thank you SmartSheet Team.

Andrée Starå

Excellent!

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