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We have 2 automated reports for scheduling that have been sending to our SmartSheet groups via email each day however over the last two days these reports have stopped working. To monitor I added myself to the list yesterday and still this did not send. I did not see any reported outages. I made a small change to the job this morning but wanted to report the issue.
Thank you,
Hi Chuck,
There was an issue yesterday, but it should be resolved now, but maybe there might be a little delay still.
Send Sheet as Attachment Email Delays
https://status.smartsheet.com/incidents/jg61mz9lwt49
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. Jun 26, 16:20 PDT
Update - We are continuing to investigate and will provide another update in 30 minutes. Jun 26, 16:06 PDT
Update - We are continuing to investigate and will provide another update in 30 minutes. Jun 26, 15:37 PDT
Investigating - We are aware of delays in receiving app-generated emails when a sheet is sent as an attachment. We are investigating and will provide an update within the next 30 minutes. Jun 26, 15:03 PDT
Hope that helps!
Have a fantastic day!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
Thank you for letting me know.
I set up a testing group this morning with 2 of my own emails and will continue monitoring. should be on its way as the job was set to run at 9AM eastern.
It seems send fine if I am sending directly to someone, but the group send is where I am seeing issues at the moment.
Happy to help!
Have a fantastic weekend!
Issue has been resolved as the auto emailed reports went out as scheduled last night. Thank you SmartSheet Team.
Excellent!
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
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