Support function on account?
I have raised a ticket twice for the same issue and have yet to receive any reply a month later.
I have taken a screenshot the second ticket raised to capture date and ticket number as nothing was received for the first ticket created. The issue itself isn't a huge problem, I am more concerned that we have no way to raise issues if required.
Is there an issue with the contact function on the Smartsheet website or is this standard for Smartsheet for a query to take 4 weeks plus to be replied to?
Is there a better way to raise an issue? I have contacted our Customer Success contacts but had very little help here too which is disappointing.
Any help appreciated.