"Item is not currently available" error upon login

Vance McMillan

We have a number of staff who are accessing Smartsheet, some as registered users under the Team plan, and many others who have free accounts and edit sheets shared with them.

 

On one user's computer, however, whether she logs in with her free account or I log in with my Admin account, the first thing that happens is a pop-up error stating "The item is not currently available - it may have been deleted or your permission may have been removed from it."

 

This doesn't happen if I log into Smartsheet on my machine with my account, but when I log into Smartsheet on her machine with my account, it occurs - seems to be machine specific?

 

Would appreciate any thoughts - it doesn't seem to stop any functionality, but is a bit annoying, especially when the affected user happens to be a General Manager!

 

TIA!

Vance

Andrée Starå

Hi Vance,

That's strange!

Have you tried it in another browser? Maybe it could be a caching issue.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Paul Newcome

Try opening another sheet. Edit then save it. Close out of Smartsheet. Reopen Smartsheet.

 

When first opening Smartsheet, it will take you to wherever you last were when you closed or logged out.

 

If that item has since been deleted or sharing permissions removed, you would get that error.

Vance McMillan

Hi guys

Apologies for not following up and closing off my own question.

@Andrée Starå thanks, I did try another browse but the issue persisted.

@Paul Newcome that's really useful to know, and (from memory) I think something like that was happening. The affected staff member has long since left the company, but thought I'd add in these comments to close the loop.

Thanks

Vance

Andrée Starå

@Vance McMillan

No worries!

Happy to help!