Automation

edited 12/09/19 in Using Smartsheet
07/18/19 Edited 12/09/19

I'm still experiencing issues with automation. my approval workflow is not triggering. is this still being investigated?

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  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Jade,

    Did it work previously?

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Hope that helps!

    Have a fantastic day!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    There was an issue so maybe it will take some time before it's back to normal.

    Automation & Notification CenterSubscribe

    Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 

    Jul 18, 11:05 PDT

    Update - Automation and Notification Center functionality has been restored. Notification delivery from automation workflows may be delayed. We are continuing to investigate and will provide an update in the next 30 minutes. 

    Jul 18, 10:48 PDT

    Update - Webhooks are also affected by this issue. Automation relying on webhooks, such as the Salesforce and Jira connectors, will be impacted. 

    Jul 18, 10:16 PDT

    Investigating - We are investigating errors managing Automation rules, including accessing the in-app Notification Center.

    We will provide an update within the next 30 minutes. 

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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