Automation Not Working for Reminders
Hello!
I've set up a Reminder automation and its not sending an email. Here's an example of what ive tried.
I have set this up to reminder me once a day before the start date.
I have also tested out sending the reminder on the actual start date. I haven't seen any emails come through and I'm not sure what the issue is.
If someone has any advice this would be great.
Thank you!
Answers
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Hi Lauren,
First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview)
Hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thank you Andree,
I checked and i do get notifications as i have received them before. Any other pointers. As you can see i have a test scheduled to send me an email in about 20 minutes. I hope it works.
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Happy to help!
How did it go? Did it work?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hello,
I've made the changes that Andrée recommended and, while I get notifications in the Notifications bar, I do not get emails.
Are there any other things I may be doing wrong?
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Hello,
I do have the same case. No email is triggering though i did all the above necessary steps.
Any Solution?
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Hi @visarava
Can you explain a little more about your specific use-case? It would be helpful to see screen captures of your workflow set-up, explaining exactly when the workflow should be triggered (but please block out sensitive data).
Cheers,
Genevieve
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