Alerts Not Sending

Jeremy DavisJeremy Davis ✭✭✭✭✭
edited 12/09/19 in Using Smartsheet
07/31/19 Edited 12/09/19

I have created a very simple alert to alert me when anything changes on a sheet.  But, changing data is not triggering the alert.  Are alerts down?

Screen Shot 2019-07-31 at 6.40.31 PM.png

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Jeremy,

    First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview) 

    Hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Mike WildayMike Wilday ✭✭✭✭✭
    edited 07/31/19

    You should check your Account > Settings > Personal Settings > Notification menu and make sure that "send notifications on changes I make is set." (See Screenshot).

    2019-07-31_15-50-08.jpg

  • Jeremy DavisJeremy Davis ✭✭✭✭✭

    Ah...My settings weren't set to include my changes.  I checked the box for that...still no alerts.  :( 

  • Jeremy DavisJeremy Davis ✭✭✭✭✭

    Weird.  It wouldn't send the alerts to my work email address but it is to my GMail address.

  • Mike WildayMike Wilday ✭✭✭✭✭

    Did you set up the alerts to go to your gmail address? Check your smartsheet user preferences and ensure they are set up with your current email address.  Also, if you're using a column to trigger the alert receiver, check for your gmail address in that column. 

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Ok.

    Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

Sign In or Register to comment.