Alerts Not Sending

Jeremy Davis

I have created a very simple alert to alert me when anything changes on a sheet.  But, changing data is not triggering the alert.  Are alerts down?

Andrée Starå

Hi Jeremy,

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview) 

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Mike Wilday

You should check your Account > Settings > Personal Settings > Notification menu and make sure that "send notifications on changes I make is set." (See Screenshot).

Jeremy Davis

Ah...My settings weren't set to include my changes.  I checked the box for that...still no alerts.   

Jeremy Davis

Weird.  It wouldn't send the alerts to my work email address but it is to my GMail address.

Mike Wilday

Did you set up the alerts to go to your gmail address? Check your smartsheet user preferences and ensure they are set up with your current email address.  Also, if you're using a column to trigger the alert receiver, check for your gmail address in that column. 

Andrée Starå

Ok.

Can you maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.