the start of a squeeze? what is the community view?
The email below is the start of a squeeze, the direction of which I’m uncomfortable with and which is ultimately designed to force the switch of collaborators into license holders. Removing ‘View Cell History’ from collaborators is a particularly unwelcome surprise.
This email is to update you of changes we are making to the capabilities available to unlicensed users in Smartsheet. We continue to believe free users play an important role in collaborating on the work you manage in Smartsheet and these changes will not impact their ability to participate by viewing, editing, and updating sheets and reports. However, we also believe that creating, owning, administering, or driving a process, program, or project in Smartsheet should require a paid license.
Effective September 19, the following actions will only be available to licensed users:
- Create and manage shared filters
- Create conditional formatting
- View cell history
- Lock rows and columns
- Publish sheets
- Edit project settings
- Save sheets as templates
Reports and dashboards
- Create or alter report definition (updates remain possible by any user, licensed or free)
- Remove columns from a report
- Publish reports and dashboards
Alerts, reminders, and requests
- Create and manage manual reminders for other people
- Create and manage manual update requests
- Create and manage automated alerts and reminders
- Create workspaces
The majority of unlicensed users will not be impacted by this change; less than 1% of the unlicensed users who were active in the last 90 days accessed one of these features. Some free users will find that they now need a license to perform some actions that were previously available to them. When a free collaborator or unlicensed user attempts to access a feature that requires a license, they will see a message explaining the situation and will be provided a link to upgrade or be added to a licensed plan.
If you would like to discuss the degree to which these changes impact free users accessing your plan, please fill out the request form available here.