Notification Issues

swood0908

Has anyone had any issues with someone not receiving email notifications on certain sheets? Or receiving the email notification and the comment not showing up in the sheet? It looks like a glitch happened to one of our sheets on August 29 and I wanted to see if anyone else had the same issue. It seems to be resolved but I'm trying to figure out what caused the issue. 

Any insight? 

 

Andrée Starå

Hi,

I haven't noticed anything, and I haven't heard anything from my clients either.  

Sounds like a temporary glitch but If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Paul Newcome

Could it be that the comment was added, the notification was sent, but then the comment was deleted before the recipient was able to check the sheet itself? You wouldn't receive an notification for a comment being deleted after it was posted even if you received a notification that the comment was posted.

swood0908

Doesn't seem like a comment was deleted. I reached out to SmartSheet to see if anything happened on August 29 with their system. Luckily, it hasn't happened since but we are trying to figure out what might have caused it. Thanks for responding! 

Paul Newcome

Hopefully it was just an isolated, one time glitch.

Andrée Starå

I also think it was a temporary glitch but do let us know if you find the cause.