Automation Custom Message Formatting Issues in Outlook

Hello,

I have an automation that I am using to alert someone, and when the notification comes through to my Outlook email the customized message has some serious formatting issues. I have tried multiple different formatting options, typed it directly into the customize message box, tried copy/paste from Word into the customize message box, tried copy/paste from Notepad, tried using html code, etc.

When calling Smartsheet customer support they were unable to find a solution for this. Anyone else having this issue, or found a solution?

Thanks!

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Andrée Starå

Hi,

Can you describe your process in more detail and maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

ASorensen

Here is a screenshot of what the formatting looks like when it comes through to an email.

Where the email is showing large gaps, there is simply just a one line space. I have also tried to remove all line spaces and the large gaps are a little smaller, but they remain in the email.

Thanks!

SS Screenshot.PNG

Andrée Starå

Happy to help!

That's strange! Is it the same for all messages? (Reminders, Alerts, Update requests)

ASorensen

I'm unsure about that. I can test it if need be.

Andrée Starå

I saw an older post that had the same issue so I think it has to to do with the email server.

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