Automation Custom Message Formatting Issues in Outlook

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ASorensen
ASorensen
edited 12/09/19 in Smartsheet Basics

Hello, 

I have an automation that I am using to alert someone, and when the notification comes through to my Outlook email the customized message has some serious formatting issues. I have tried multiple different formatting options, typed it directly into the customize message box, tried copy/paste from Word into the customize message box, tried copy/paste from Notepad, tried using html code, etc.

When calling Smartsheet customer support they were unable to find a solution for this. Anyone else having this issue, or found a solution?

Thanks!

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