Automation Custom Message Formatting Issues in Outlook
Hello,
I have an automation that I am using to alert someone, and when the notification comes through to my Outlook email the customized message has some serious formatting issues. I have tried multiple different formatting options, typed it directly into the customize message box, tried copy/paste from Word into the customize message box, tried copy/paste from Notepad, tried using html code, etc.
When calling Smartsheet customer support they were unable to find a solution for this. Anyone else having this issue, or found a solution?
Thanks!
Comments
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Hi,
Can you describe your process in more detail and maybe share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)
Hope that helps!
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Here is a screenshot of what the formatting looks like when it comes through to an email.
Where the email is showing large gaps, there is simply just a one line space. I have also tried to remove all line spaces and the large gaps are a little smaller, but they remain in the email.
Thanks!
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Happy to help!
That's strange! Is it the same for all messages? (Reminders, Alerts, Update requests)
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I'm unsure about that. I can test it if need be.
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I saw an older post that had the same issue so I think it has to to do with the email server.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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