Community Login is very random and troublesome

When I go from SmartSheet to the community to see great ideas, it always asks me to login to post comments or see details.  So I hit Login, then it takes me to my smartsheet page that was open.  Then when I go back to the community forum, it says to login.  And on and on.

With a few different clicks it finally seems to work, but the process is painful and annoying.  Is it a setting or Chrome issue?


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi Greg,

    I've had to log in a few times too many but not in the way that you describe it, so I think something else is causing it. Are your company using SSO?

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Hope that helps!

    Have a fantastic week!


    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD



    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Are you clicking the top right most button or the community button?


    Your SSO could also be redirecting that login flow as Andrée mentioned

    this button.png

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    I was having a similar issue for a few weeks where I would get an error when trying to log in to the community. I could then go back to a post where it said I needed to log in, refresh the browser tab, and it would then show that I was logged in. The issue went away on its own (for me at least) after a few weeks and hasn't happened since.