Community Login is very random and troublesome
When I go from SmartSheet to the community to see great ideas, it always asks me to login to post comments or see details. So I hit Login, then it takes me to my smartsheet page that was open. Then when I go back to the community forum, it says to login. And on and on.
With a few different clicks it finally seems to work, but the process is painful and annoying. Is it a setting or Chrome issue?
Comments
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Hi Greg,
I've had to log in a few times too many but not in the way that you describe it, so I think something else is causing it. Are your company using SSO?
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Are you clicking the top right most button or the community button?
Your SSO could also be redirecting that login flow as Andrée mentioned
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I was having a similar issue for a few weeks where I would get an error when trying to log in to the community. I could then go back to a post where it said I needed to log in, refresh the browser tab, and it would then show that I was logged in. The issue went away on its own (for me at least) after a few weeks and hasn't happened since.
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