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Community Login is very random and troublesome

When I go from SmartSheet to the community to see great ideas, it always asks me to login to post comments or see details. So I hit Login, then it takes me to my smartsheet page that was open. Then when I go back to the community forum, it says to login. And on and on.

With a few different clicks it finally seems to work, but the process is painful and annoying. Is it a setting or Chrome issue?

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Comments

Andrée Starå

Hi Greg,

I've had to log in a few times too many but not in the way that you describe it, so I think something else is causing it. Are your company using SSO?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Benjamin Walker

Are you clicking the top right most button or the community button?

Your SSO could also be redirecting that login flow as Andrée mentioned

this button.png

Paul Newcome

I was having a similar issue for a few weeks where I would get an error when trying to log in to the community. I could then go back to a post where it said I needed to log in, refresh the browser tab, and it would then show that I was logged in. The issue went away on its own (for me at least) after a few weeks and hasn't happened since.

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