Community Login is very random and troublesome

09/24/19 Edited 12/09/19

When I go from SmartSheet to the community to see great ideas, it always asks me to login to post comments or see details.  So I hit Login, then it takes me to my smartsheet page that was open.  Then when I go back to the community forum, it says to login.  And on and on.

With a few different clicks it finally seems to work, but the process is painful and annoying.  Is it a setting or Chrome issue?

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Greg,

    I've had to log in a few times too many but not in the way that you describe it, so I think something else is causing it. Are your company using SSO?

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Are you clicking the top right most button or the community button?

     

    Your SSO could also be redirecting that login flow as Andrée mentioned

    this button.png

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    I was having a similar issue for a few weeks where I would get an error when trying to log in to the community. I could then go back to a post where it said I needed to log in, refresh the browser tab, and it would then show that I was logged in. The issue went away on its own (for me at least) after a few weeks and hasn't happened since.

    thinkspi.com

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