Update Request with attachment

Karen Barry

I've tried to send an update request to include the files attached to that row. I've selected "include attachments." However, the updated request does not send the attachments along? Is this a bug or am I doing something incorrectly? 

When I 'send' the row and select attachments, it works fine.

Any help on this is greatly appreciated!  Karen

Andrée Starå

Hi Karen,

It should work. How are you sending the Update Request, automatic or manual?

If automatic, what's triggering it?

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Kamille Gaston

Hi, 

I have been having the same issue. Was Karen's issue resolved?

Thanks!

Kamille Gaston

Forgot to reply directly to your comment for support, but added a comment with screenshots below. Thanks!

Andrée Starå

Hi Kamille,

Can you share a screenshot of the update request that the receiver gets? Delete any confidential/sensitive information before sharing) That would make it easier to help.

Best,

Andrée

 

Kamille Gaston

Hi, 

Screenshots are already attached to my previous comment. Are they not visible?

Thanks,

Kamille

Andrée Starå

Happy to help!

Yes, they are, but I want to see how it looks for the receiver.

Make sense?

Kamille Gaston

Got it. See below. 

Andrée Starå

Thanks!

I should have been more clear that I want to see the one you fill out. After you press the Open Update Form. Scroll to the bottom where the comment field is.

Ok?

Karen Barry

Thanks for everyone's response.  I understand now. Karen

 

 

Andrée Starå

Excellent!

Happy to help!