Row Locking Now Requires Paid User

Shawn R

For the past 3 years I have had free license users managing a sheet and locking rows. Seems as of yesterday they lost the ability to lock rows and the annotation states that they need to upgrade to a paid user in order to do so.

Can someone confirm this is the new normal? Maybe provide a link to a announcement that states this change was coming? I cannot seem to find anything when searching the forums or Google.

Andrée Starå

Hi Shawn,

Unfortunately, yes. I can confirm! Smartsheet recently made a change that impacts free collaborators and unlicensed users and what they can do.

More info here: https://app.smartsheet.com/b/publish?EQBCT=258f80b10559472490a602df64fb3fa6

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Andrée Starå

To add: The announcement was sent to the System Administrator of your account.

Shawn R

Thank you for the link! Much appreciated.

Andrée Starå

Happy to help!

Gwyneth C

Hello,

Apologies that this change caught you off guard. Please see my response to Jaye here for more details about the communication and changes to which capabilities require a license.

https://community.smartsheet.com/discussion/send-row-function-now-requires-paid-license-no-advanced-warning

Gwyneth Casazza

Community Manager