Moving Row Automation - Not Working?

Allison_S

Hi there, 

I was super excited to see some of the new features that were released this week, specifically the automation to move rows!!! I set up the workflow automation according to the SOP from Smartsheet, but it is not working (at all). Not one line has moved yet... any suggestions/advice as to why? 

Thank you, appreciate any insight as to why this isn't working for us!

Mike Wilday

I would contact support and see if they can help you out. 

Andrée Starå

Hi Allison,

Here's the contact info: Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Paul Newcome

What are you using as a trigger?

Debbie Sawyer

Can you supply a screen shot of the Automation Workflow?

It is working for me, so maybe I might be able to see why it isn't working for you...?

Maybe the Trigger conditions are not quite being met?

Thanks for any further information you can pop on here to help us understand why it isn't quite working.

Kind regards

Debbie

Andrée Starå

Yes, I agree with Debbie, Screenshots would help. Do you get any error message or any other clues?