Have automation send individualized emails

Brian Campbell

Hello,

 

We use automations to send emails to a department when it reaches a certain point.  They need an individual email sent since they are able to put that into their ticket system and handle each request individually.  However, we had a group of emails go at the same time and it sent as one comprehensive email which they cannot use.  As a result, I have to right click and send each one individually when this happens.  I am pretty sure this is due to multiple row triggers happening within a time frame which I cannot change, so I was curious if there was an option to fix this?

 

Thank you

Andrée Starå

Hi Michael,

If you add a placeholder to the message or subject, it will force them to send one by one.

Would that work?

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Brian Campbell

Hello Andree, 

That could be very useful, what would I have to do to create a "placeholder"

 

Thank you