Have automation send individualized emails

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Brian Campbell
Brian Campbell ✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Hello,

 

We use automations to send emails to a department when it reaches a certain point.  They need an individual email sent since they are able to put that into their ticket system and handle each request individually.  However, we had a group of emails go at the same time and it sent as one comprehensive email which they cannot use.  As a result, I have to right click and send each one individually when this happens.  I am pretty sure this is due to multiple row triggers happening within a time frame which I cannot change, so I was curious if there was an option to fix this?

 

Thank you

Michael

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