Double opening attachments

Ron Salerno

Colleague attachments keep opening up twice automatically.  She is not a new user and this just started happening to her only.  

Is there a setting somewhere?  Anyone know why?

 

Genevieve P.

Hello Ron, 

This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.

Thanks, 

Genevieve

Dayton White

Also having the same issue. I use SS in Firefox mostly. I edited my options in the browser to "Always Ask" on how to open downloaded files which is helping. I also think I only have the issue with pdfs.

 

John York

I also have the same issue. I'm using Chrome. It doesn't happen for other colleagues I've checked with, lucky me.

• jpg & png open as expected.
• doc & xls download twice.
• pdf docs open (new tab) twice.

Thanks,

 

John

Zenco

Hi Genevieve

This is also happening to me. It is not happening on any of my teammates log-in. It has been happening for quite a few weeks now. Is there any solution yet to stop this occurring.

Tracey

ctakeda

I have the same issue

Damian McRory

Hi, I have the same problem with double oping attachments on Microsoft Edge browser. Any way to stop this happening?

Damian

Rob_Hidrive

I've also got a single user having this issue in both Chrome and Edge, has anyone found a solution?