Double opening attachments
Colleague attachments keep opening up twice automatically. She is not a new user and this just started happening to her only.
Is there a setting somewhere? Anyone know why?
Comments
-
Hello Ron,
This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.
Thanks,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
Also having the same issue. I use SS in Firefox mostly. I edited my options in the browser to "Always Ask" on how to open downloaded files which is helping. I also think I only have the issue with pdfs.
-
I also have the same issue. I'm using Chrome. It doesn't happen for other colleagues I've checked with, lucky me.
- jpg & png open as expected.
- doc & xls download twice.
- pdf docs open (new tab) twice.
Thanks,
John
-
Hi Genevieve
This is also happening to me. It is not happening on any of my teammates log-in. It has been happening for quite a few weeks now. Is there any solution yet to stop this occurring.
Tracey
-
I have the same issue
-
Hi, I have the same problem with double oping attachments on Microsoft Edge browser. Any way to stop this happening?
Damian
-
I've also got a single user having this issue in both Chrome and Edge, has anyone found a solution?
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.5K Get Help
- 424 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 146 Just for fun
- 63 Community Job Board
- 465 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 301 Events
- 39 Webinars
- 7.3K Forum Archives