Can't Import Trello into Smartsheet

I get this error every time trying to import Trello into Smarthseet. "An error occurred while importing from Atlassian Trello."

Any ideas what is causing this error and how I can get this import to work?

 

Trello import to Smartsheet Error.JPG

Comments

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    edited 10/17/19

    Hi,

    I had a similar problem and need with a client recently and I ended up using this service,

    More info: https://bridge24.com/trello/

    I took some work but I got it working!

    Hope that helps!

    Have a fantastic day!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I'm not looking to pay for another service when Smartsheet is giving you the option to import from Trello. It shouldn't be this difficult.   

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Yes, I agree that it should work, and I'd recommend checking with the Smartsheet Support Team if they can see what's the reason it doesn't.

    Smartsheet Support Team

    Let me know your findings!

    Hope that helps!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • SteCoxy
    SteCoxy ✭✭✭✭✭✭

    For successful import, files must meet the following criteria:

    • The file cannot exceed 10 MB
    • Up to 5,000 rows, 200 columns, or 200,000 cells can be imported at a time

    If you’re importing a Trello board, you can import up to 5,000 cards or 50 lists. If your cards include cover images, note that there is a cumulative 10 MB limit for importing these image files.

    Does your Trello board meet the above criteria?

  • So I managed to get two other boards to import successfully and the only criteria I think maybe causing the error is exceeding the cumulative 10 MB. The only images that we have on the cards are in the form of stickers or inserted emogis like a thumbs up. Do you know if those are factored into the cumulative 10MB limit and how do I check if a certain board is exceeding this limit? 

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    My guess is that they are factored in in the total size and unfortunately I don't know of a way to check the size of a specific board.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team to see if they know. Smartsheet Support Team

    I hope that helps!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • SteCoxy
    SteCoxy ✭✭✭✭✭✭

    I know images of any sort are data heavy, so I think it will be the stickers and emjois that are causing the issue, as these will be factored into the cumulative limit.

    I'm not sure of a way to figure out how big the board is - does Trello allow you to do this whilst using their platform?

    Potential solution could be trying to convert the board into a CSV if possible and then attempting to import?