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Workflow is sending 4 duplicate emails. It's setup to run "When Triggered" with conditions set as:
- when row is added (which only happens once)
- specific value
Any suggestions on how to stop this?
Hi Gladys,
Strange!
Do you have multiple workflows running?
Can you maybe share screenshots of the Workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
Thank you so much for the response. I've opened a service request with Smartsheet as well as reaching out to my contacts.
Excellent!
Happy to help!
Let me know what you find!
How did this turn out? I am experiencing the same exact thing. I have 6 separate workflows. The all begin "When a row is added AND........." with a different and value for each of the 6. However, they all run even when only one of the trigger values is met.
Hi @Dominic Cuccia
Can you maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)
Be safe and have a fantastic week!
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Hello, did we ever get a resolution to the multiple emails.
I also have several workflows running of 1 smartsheet and get multiple emails each time they are triggered.
thank you
This was resolved by SS support. I was a setup issue that was creating the multiple (7 emails to one user).
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