Workflow creating multiple emails

Workflow creating multiple emails

Workflow is sending 4 duplicate emails.  It's setup to run "When Triggered" with conditions set as: 

 - when row is added (which only happens once)

 - specific value

 

Any suggestions on how to stop this?

Smartsheet Multi Emails.jpg

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Gladys,

    Strange!

    Do you have multiple workflows running?

    Can you maybe share screenshots of the Workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    work-bold


     

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Thank you so much for the response.  I've opened a service request with Smartsheet as well as reaching out to my contacts.

     

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Excellent!

    Happy to help!

    Let me know what you find!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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