Workflow creating multiple emails

Gladys Liley

Workflow is sending 4 duplicate emails.  It's setup to run "When Triggered" with conditions set as: 

 - when row is added (which only happens once)

 - specific value

 

Any suggestions on how to stop this?

Andrée Starå

Hi Gladys,

Strange!

Do you have multiple workflows running?

Can you maybe share screenshots of the Workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

 

Gladys Liley

Thank you so much for the response.  I've opened a service request with Smartsheet as well as reaching out to my contacts.

 

Andrée Starå

Excellent!

Happy to help!

Let me know what you find!

Dominic Cuccia

How did this turn out? I am experiencing the same exact thing. I have 6 separate workflows. The all begin "When a row is added AND........." with a different and value for each of the 6. However, they all run even when only one of the trigger values is met.

Andrée Starå

Hi @Dominic Cuccia

Can you maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Danielle Dorival

Hello, did we ever get a resolution to the multiple emails.

I also have several workflows running of 1 smartsheet and get multiple emails each time they are triggered.

thank you

Gladys Liley

This was resolved by SS support. I was a setup issue that was creating the multiple (7 emails to one user).