Smarsheets/JIRA Integration Question - not yet using JIRA Connector

allison.vess47261

I have a Smartsheets survey form that gets automatically sent out in a link via email when JIRA tickets in a specific project are closed.   Our JIRA admin folks setup that automation, as we do not have the Smartsheets JIRA connector.  The question is, when a new survey form is filled out, the entry loads into the Smartsheet, however we are not capturing the JIRA ticket number.  Is there a way for SmartSheets to capture the JIRA ticket number from the email that is sent from JIRA?   

Andrée Starå

Hi Allison,

The third-party service, Zapier could be an excellent option for this scenario. Is that an option for you?

It could probably be set up to fetch the JIRA ticket number.

Would that work?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD