Smarsheets/JIRA Integration Question - not yet using JIRA Connector

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allison.vess47261
edited 12/09/19 in Smartsheet Basics

I have a Smartsheets survey form that gets automatically sent out in a link via email when JIRA tickets in a specific project are closed.   Our JIRA admin folks setup that automation, as we do not have the Smartsheets JIRA connector.  The question is, when a new survey form is filled out, the entry loads into the Smartsheet, however we are not capturing the JIRA ticket number.  Is there a way for SmartSheets to capture the JIRA ticket number from the email that is sent from JIRA?   

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