manually moved rows bounce back to original location

Paula Cosentino

We have a gremlin!  There have been two instances now where we manually move a row, smartsheet appears to be moving it, then it ends up back on the original smartsheet.  The activity tracker shows the attempts on both smartsheets.   Any idea why?

 

 

Andrée Starå

Hi Paula,

Do you have another Workflow on the other sheet that also moves rows?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

 

Paula Cosentino

Ok!  Will do.  Thanks as always!!

Andrée Starå

Excellent!

Happy to help!

Let us know if you find out what's causing it!

Paula Cosentino

DUH!

We have been working such long hours lately to bring our smartsheet processes to other departments that sometimes it takes taking a bath or going to bed for my brain to catch up with me.  So at 11:18 P.M. tonight, in bed, it hits me.

I was trying to manually move a line from one smartsheet (CRED IN PROCESS) back to the original smartsheet THAT HAS AN AUTOMATION TO MOVE IT TO THE "CRED IN PROCESS" WHEN it has a particular STATUS.  So it was just obeying what I set up.   

I'm not sure how it took me a couple of days to hit me, but well, I need to cut back on my work hours!!

 

 

 

Andrée Starå

The DUH! moments is a learning experience!