Trouble installing python API

Dale J. Brown

Hello,

I am having problems installing the python API.  I receive the following error message when I run:

%> pip install smartsheet-python-sdk --upgrade

Here is the output I see:

Collecting smartsheet-python-sdk

  Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'ConnectTimeoutError(<pip._vendor.urllib3.connection.VerifiedHTTPSConnection object at 0x2aaab09bccd0>, 'Connection to pypi.org timed out. (connect timeout=15)')': /simple/smartsheet-python-sdk/

What is causing these errors?

Thanks,

Dale

Alejandra

Hi Dale,

Thank you for reaching out to our Support team about the error message you received when attempting to install the Python API.

Based on the response from our Support team, it sounds like the error might have been caused by a firewall preventing the connection to the server. Running the command using the option proxy might help: https://pip.pypa.io/en/stable/user_guide/#using-a-proxy-server

If you're still having issues, the Python SDK can be installed manually. Instrucstions for this can be found here: https://github.com/smartsheet-platform/smartsheet-python-sdk