How to create reports in a Legacy Individual Plan ( Pre February 1st 2019)

Ford

Hello everyone,

I tried to contact support but I got no answer, so I'll try to ask for help here:

I'm trying to create reports. On the "plans & prices" page it appears that with an "individual plan" there is the possibility of creating up to 5 reports, but when I do try the option is greyed out. By doing a little research I discovered that my plan is apparently a "legacy" type, and that therefore the possibility to create reports is only given to all plans created from February 1st 2019 onwards. I just want to know how to change the status of mine, from "legacy" to normal, so that I can create the reports I need. Creating a new account is not exactly an option, because my subscription was renewed a few months ago, and creating a new one would mean throwing away 3/4 of the amount paid.

Thank you in advance to anyone who is willing to help.

Genevieve P.

Hi @Ford ,

To change your plan from a legacy plan to a new Individual plan, the process is normally to cancel your current account, switch to Free, then purchase the new plan. However, since you have recently renewed your subscription, I have reached out to Support on your behalf and they will contact you directly to help with this transition.

Cheers,

Genevieve

Ford

Hi @Genevieve P. ,

thank you, I really appreciate that. I'll wait to hear from them.

Regards

Ford

Ford

All solved, I can now create reports. Thank you.

Regards

Ford

Genevieve P.

Great to hear! Thanks for letting us know.