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Attachment Not Found Error
Can anyone help us fix this error in opening attachments through google drive?
Note that only files uploaded directly to smartsheet from computer experience this kind of error. Attachments from google drive still works.
Hope you could help us with this. Thanks.
Comments
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John, I would send this directly to support@smartsheet.com for some phorensic anaylsis?
It could be a browser issue but it could be some settings have been changed that you did not wish for?
All our attachments are working fine so may be a local issue?
Keep us informed of the outcome?
RichardR
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Thank you, Richard, and hoping that your support team could help us fix this asap. I'll update this thread once this has been fixed. Thanks.
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@RichardR Hi, just to give you an update - this issue is not yet fixed. Can you please follow-up your support team to help us with this? Thanks.
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Hi John
Just to explain, my colleagues and I are Smartsheet consultants and partners but a separate company to Smartsheet, we have no better access to the backend support than you do directly. If you email support@smartsheet.com they are very good at responding and resolving issues.
Sorry we cannot help directly.
RichardR
at Smarter Business Processes
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Hi Richard, I'm sorry, I thought you were from Smartsheet. We have forwarded this concern to smartsheet support and will just wait until this have resolved this.
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Hi John,
We have the same issue. Just saw your posts and wondered if your problem was resolved?
Regards
Ian
