When I update a cell appear <font style="vertical-align: inherit;"><font style="vertical-align: inhe

Natalia Béjar Acaro

Hi,

I update a cell (with tabs), save and refresh.

After that, for each line in one cell appear at the beginning and end : <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">.

Thats only occur in two users.

Thanks in advance

Andrée Starå

Hi Natalia,

Is this in Smartsheet?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Have a fantastic day & Happy New Year!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Natalia Béjar Acaro

Thanks! I am going to describe the process:

• 10 users have acces to edit a grid, but only two have the problem
• They edit a cell typing their comments with tabs (Alt + ENTER)

• Save
• Refresh the page
• All participants on the sheet can see codes similar to html

Thanks in advanced

Andrée Starå

Weird!

I've never seen that!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team 

Let me know what you find out!

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer. It will make it easier for others to find a solution or help to answer!

Mani Kanagavel

I too have same issue mentioned. When I update cells in Smartsheet, it displays HTML tags. It has never happened before.

Is there any fix ? Please let me know.

Thanks

Andrée Starå

Hi @Mani Kanagavel

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

dalezz

I have the same issue. Fixed with a workaround: type what i want into the cell, then select all, cut, click off the cell, then go back into it and paste, then hit enter.

Stupid and convoluted, but it then saves without the html tags.

Matthias Honegger

A colleague of mine has the same issue. Any fix available yet?

Andrée Starå

Hi @Matthias Honegger

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out!

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Asma Shaukat

Solution:

Guys I also found this issue. It looks like Chrome was somehow convinced that the page needed translation, and added the <font style="vertical-align: inherit;"> on its own. Its solution is very simple. You just choose "Never translate this site" option from Google Translate pop-up on that problematic page. You can check screenshot as well for help.