Comments on a specific Row doesn't work, changing comment for one row changes for all other rows

a. mahajan

Let's say i try commenting "This is a priorty level 3 task" on a Row 11. Now if I go to Row 23 it shows me the same comment as from Row 11, and if i change it for Row 23, it changes for Row 11 as well. Smartsheet is supposed to store these comment separately and not as same comment for all rows. Please help resolve this issues. This seems to be a system bug, where do i log it?

Andrée Starå

Hi Anand,

Are you using the row comment, or could it be the sheet comments?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer. It will make it easier for others to find a solution or help to answer!

a. mahajan

I select a row, right click it, on the right click menu, when i click "comments", the side-bar displays comments which is from row 9. if i change the comment for row 2, it changes the commenting for all rows

Andrée Starå

It works for me!

To me, it sounds like a bug.  If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team 

a. mahajan

yeah i have logged this as a big few days back. I was wondering if anyone else has noticed this bug? If yes please let me know how long did support team take to resolve it?

Andrée Starå

Is it the same in all sheets?

Have you tried logging out and in again?

I can imagine that it takes a little longer for support to get back to you because of the holidays.

Let me know what you find out!

a. mahajan

hi Andree,

Your comments are not helping, please stop commenting unnecessarily

Andrée Starå

Hi Anand,

Ok! I was only trying to help to find a solution!

Paul Newcome

@a. mahajan Have you heard back from support yet? If not, Andree's questions/suggestions are very like going to be what they ask/suggest as well.

Andree's questions were geared toward narrowing down where the problem was/is occurring. There is the possibility a solution could have been found faster than waiting on the support team if you have not yet heard back from them.

a. mahajan

This is fixed now as i have spoken to support. The Comments doesnt get stored until the send message icon is clicked or Enter key is pressed. Otherwise the comments remain in the buffer and it shows up same for every row. So the important step is to "click send message or press enter key"