I need my personal account back - where are my SmartSheets?

Kristine Hartmann

I received an offer for 100 SmartSheets in my personal account if I changed my primary eMail to my corporate eMail. I did so. I just logged in and now I'm part of my Organization's group and my sheets are gone. Please, how do I get them back? I've been on 2 weeks PTO and have 4 years of project work in my SmartSheets - I really, REALLY need them back! Help!

Andrée Starå

Hi Kristine,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Kristine Hartmann

I did that before I posted here. Thank you.

Andrée Starå

Ok. I can imagine that it will take some time to get an answer because of the holidays.

Hope that it gets resolved soon!